Terms of Service

Last updated: June 18, 2026

These Terms of Service (“Terms”) govern your use of Chatbot nguyenduchuy.net, our Messenger chatbot and customer support automation service operated by Nguyen Duc Huy (“we”, “our”, or “us”).

By messaging our Facebook Page, using our chatbot, or accessing our related services, you agree to these Terms.

1. Service Description

Chatbot nguyenduchuy.net is a Messenger chatbot and customer support automation tool used to:

* Respond to messages sent to our Facebook Page.
* Provide automated answers to frequently asked questions.
* Collect customer inquiries and support requests.
* Route conversations to human support when needed.
* Provide order, service, or payment-related support.
* Manage access to paid or restricted chatbot features, where applicable.

2. Use of the Chatbot

You agree to use the chatbot only for lawful and appropriate purposes. You must not use the chatbot to:

* Send spam, abusive, illegal, or harmful content.
* Attempt to disrupt, attack, or misuse the service.
* Impersonate another person or provide false information.
* Attempt to access features, accounts, or data that you are not authorized to access.
* Violate Meta’s platform policies or any applicable laws.

3. Automated Replies

The chatbot may provide automated replies based on your messages, selected buttons, or predefined conversation flows. Automated replies may not always be complete or accurate for every situation.

If your request requires human review, our staff may respond manually when available.

4. Paid Features and Orders

Some chatbot features, digital services, products, or support options may require payment.

When a paid feature is involved, the chatbot may generate an order, payment instruction, QR code, payment link, or transaction reference. Access to paid features may only be granted after payment is confirmed.

You are responsible for checking the payment amount, order information, and payment instructions before completing payment.

5. Payment Confirmation

Payment confirmation may be handled automatically through a payment provider, bank transaction notification, webhook, or manual review.

We may deny access or delay activation if:

* Payment is not received.
* Payment amount is incorrect.
* Payment reference is missing or incorrect.
* The transaction cannot be matched to your order.
* The payment appears suspicious, fraudulent, or unauthorized.

6. Refunds

Refund eligibility depends on the type of product or service purchased.

Digital services, automation tools, chatbot access, custom work, or completed services may be non-refundable once delivered, activated, or used, unless otherwise required by applicable law or agreed in writing.

If you believe there is an issue with your payment or order, contact us at [email protected].

7. User Data

Your use of the chatbot may involve the processing of Messenger messages, user IDs, order data, payment status, and support logs. Our handling of personal data is described in our Privacy Policy:

nguyenduchuy.net/privacy-policy

8. Service Availability

We try to keep the chatbot and related services available, but we do not guarantee uninterrupted or error-free operation. The service may be unavailable due to maintenance, technical problems, third-party service issues, API changes, hosting issues, or platform restrictions.

9. Third-Party Platforms

Our chatbot may rely on third-party platforms, including Meta Messenger, hosting providers, payment providers, and other technical services. We are not responsible for outages, policy changes, restrictions, or errors caused by third-party platforms.

10. Limitation of Liability

To the maximum extent permitted by law, Nguyen Duc Huy is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the chatbot or related services.

Our total liability for any claim related to the service is limited to the amount you paid for the specific service giving rise to the claim, unless otherwise required by applicable law.

11. Changes to These Terms

We may update these Terms from time to time. When we update them, we will change the “Last updated” date at the top of this page.

Continued use of the chatbot after changes means you accept the updated Terms.

12. Contact Us

If you have questions about these Terms, please contact us:

Nguyen Duc Huy
Website: nguyenduchuy.net
Email: [email protected]