Privacy Policy

Last updated: June 18, 2026

This Privacy Policy explains how Nguyen Duc Huy (“we”, “our”, or “us”) collects, uses, stores, and protects information when you use Chatbot nguyenduchuy.net, our Messenger chatbot and customer support automation service connected to Nguyễn Đức Huy - Code & MMO and related Facebook Pages.

By messaging our Facebook Page or interacting with our Messenger chatbot, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with our Messenger chatbot, we may collect and process the following information:

Your Page-scoped Messenger user ID.
The messages you send to our Facebook Page.
Postback actions or button clicks you make inside Messenger.
Message timestamps and conversation status.
Basic Page-related information needed to operate the chatbot.
Customer support notes, order status, payment status, or service access status if you use paid features.

We do not intentionally collect sensitive personal information unless you voluntarily send it to us in a conversation.

2. How We Use Your Information

We use the information we receive only for legitimate chatbot, customer support, and service operation purposes, including:

Receiving and responding to messages sent to our Facebook Page.
Providing automated replies based on keywords, buttons, or chatbot flows.
Routing conversations to a human support agent when needed.
Creating and managing customer inquiries, orders, or support requests.
Confirming payment status when a paid service or locked feature is involved.
Preventing abuse, troubleshooting technical issues, and improving service quality.
Maintaining limited logs for customer support and operational security.

We do not sell, rent, broker, or trade your personal information.

3. Messenger Platform Data

Our app uses Meta’s Messenger Platform to receive webhook events and send responses through the Messenger API. The data received from Meta is used only to provide the chatbot and customer support experience requested by the Page owner and the user who messages the Page.

We do not use Messenger Platform Data for unrelated advertising, profiling, data enrichment, or sharing with third parties.

4. Payment and Order Information

If our chatbot provides paid features, we may create an order record connected to your Messenger user ID. This may include:

Order ID.
Selected product, service, or feature.
Payment amount.
Payment status.
Payment confirmation time.
Access status for paid features.

We do not store full credit card details. If payment is processed through a third-party payment provider, your payment is handled according to that provider’s own terms and privacy policy.

5. Data Sharing

We may share limited information only when necessary to operate our service, such as:

With hosting, database, or technical infrastructure providers.
With payment providers to confirm payment status.
With authorized staff who manage customer support.
When required by law, regulation, or a valid legal request.

We do not sell user data to advertisers or third parties.

6. Data Storage and Security

We use reasonable technical and organizational measures to protect user data against unauthorized access, loss, misuse, or alteration.

Access to chatbot data is limited to authorized personnel or systems that need it to operate the service.

7. Data Retention

We keep conversation logs, order records, and service access records only as long as necessary for customer support, service operation, legal compliance, security, and troubleshooting.

When data is no longer needed, we may delete or anonymize it.

8. User Data Deletion

You may request deletion of your data by visiting our Data Deletion page:

nguyenduchuy.net/data-deletion

You may also contact us at:

[email protected]

Please include enough information for us to identify your Messenger conversation, such as your Facebook Page conversation details, your order ID, or the date you contacted us.

9. Your Choices

You may stop interacting with the chatbot at any time. You may also request that we delete your data, subject to legal, security, and operational retention requirements.

10. Children’s Privacy

Our chatbot and services are not intended for children under the age required by applicable law. We do not knowingly collect information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we update it, we will change the “Last updated” date at the top of this page.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Nguyen Duc Huy
Website: nguyenduchuy.net
Email: [email protected]